EmailWire.Com SEO Press Release Distribution Services on "Driving IT Help Desk Efficiency with Customer-Centric Remote Support"

(EMAILWIRE.COM, October 31, 2009) Houston, TX � Remote support software helps resolve technical issues and increases customer satisfaction. Today, the global newswire with unlimited SEO press release distribution services, EmailWire.Com, recommends a white paper on remote software support titled "Driving IT Help Desk Efficiency with Customer-Centric Remote Support:" http://groupweb.tradepub.com/free/w_ctr54/.

The IT help desk is a high-stress environment � and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale.

IDC (News - Alert) predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

About EmailWire.Com Emailwire.com� is a online press release service with experience in SEO press release distribution and newswire services. Emailwire.com� uses Web 2.0, social media networking, co-branding, viral marketing, XML, RSS, FTP feeds and E-mail alerts to distribute SEO press releases to journalists, consumers, major newswires, syndication services, vertical and social media network news websites, blogs, news sites of radio and television stations; news sites of newspapers, magazines and trade publications. The company's press release distribution efforts does not only help clients reach their target audiences, but helps companies with search engine marketing (SEM) to achieve high ranking in search engine results pages (SERP).

EmailWire.com's press releases are archived and indexed by all major search engines for SERP displays. EmailWire.Com is online �Press Release distribution service with guaranteed results.(TM).� EmailWire.Com is also offers unlimited online press release distribution services and video news releases to private and public companies; for example: small to medium size companies, non-profit organizations, OTC BB, Pink Sheets companies. These press releases are distributed and published on Business, Investment, Finance or Stock sections of online news sites where investors enter ticker symbols to look for stock performances. Some of these news sites or newswire services are CBS Money Watch, UPI, Kiplinger, The Boston Globe, Google News (Nasdaq: GOOG), Yahoo(Nasdaq: YHOO), Bing (Nasdaq: MSFT), Bank.Com, AOL (News - Alert) Newsrunner, HPCWire. OTC BB and Pink Sheets press releases are also published on investment sections of newspapers, investment trade publications, investment or stock sections of radio and television stations throughout the United States. For a complete list investment sites that carry EmailWire.Com press releases, go to http://www.emailwire.com/press_release_service_otc_pink_sheets.php/.

Emailwire.com is a global newswire and a press release service of GroupWeb Media LLC.

About GroupWeb Media LLC GroupWeb Media LLC company that specializes in online press release services, press release distribution, newswire services, news aggregation and dissemination. GroupWeb Media LLC operates regional and vertical portals that deliver news to targeted audiences.

### Contact: GroupWeb Media LLC GroupWeb Media Staff Tel: 281-645-4086 http://www.groupweb.com

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We need Bloomberg Help Desk

Last week, a boy flew away in a balloon, high over the skies of Colorado. That it later turned out there was no boy in the balloon hardly mattered — for those few intense hours, offices across America were gathered around their television screens, chatting, worrying, and making jokes. But some people, finance people in particular, couldn't leave their desks. They couldn't even discuss the upsetting matter with anyone online, because chat programs are banned at most big businesses, as is personal e-mail. This is how the below situation came to pass, when a worker at Natixis Bleichroeder Capital Management, toiling away alongside his Bloomberg terminal, just couldn't stop thinking about that little boy in the balloon.

15:21:03 NBCM WORKER: HI

15:21:03 BLOOMBERG HELP DESK: Thank you for using Bloomberg HELP! We have received your question, and a live representative will be with you momentarily. Thank you for your patience.

15:21:09 BLOOMBERG HELP DESK: hello

15:21:51 BLOOMBERG HELP DESK: how can I assist?

15:22:03 NBCM WORKER: any ideas on how we can get this kid out of the hot air balloon over colorado?

15:22:08 NBCM WORKER: b/c i am totally consumed by this

15:22:22 NBCM WORKER: and noone at my work is offering anything sensible

15:23:07 BLOOMBERG HELP DESK: I wish I knew of a simple solution

15:23:25 NBCM WORKER: i mean is this helium going to slowly leeak out?

15:23:36 NBCM WORKER: or should we send the seals in with some chutes?

15:24:01 NBCM WORKER: and where are the parents in all this. im sorry to be venting. i just feel like i dont have anyone to talk to

15:24:38 BLOOMBERG HELP DESK: please talk to me about it

15:24:49 BLOOMBERG HELP DESK: I feel the pain.. I wonder that the kid is thinking up there

15:25:00 NBCM WORKER: this issue is bigger than just kids in hot air balloons

15:25:12 NBCM WORKER: its a lack of parenting in this country, its dispicable

15:26:25 BLOOMBERG HELP DESK: Im sure the parents will never leave the kid alone

15:26:47 NBCM WORKER: i mean what did they have this balloon tied down with? 4 lbs test berkely trilene?

15:26:56 NBCM WORKER: like i have on my trout rod?

15:28:58 BLOOMBERG HELP DESK: im sure we will find a lot of answers once this situation is resolved

15:29:17 NBCM WORKER: 6 year olds cannot hardly wipe their own bums let alone climb in a homemade hot air balloon and friggin set it free

15:30:12 NBCM WORKER: in other news apparently the dad was on wife swap, so now things are adding up. the dad, as if building a hot air balloon like a boyscout isnt bad enough, is a scum bag

15:31:06 BLOOMBERG HELP DESK: karma

15:35:16 BLOOMBERG HELP DESK: Patrick, hopefully the kid will be fine and you can get back to work. Is there anything else I can assist you with?

15:35:47 NBCM WORKER: too much to handle in 25 mins before the bell. but i thank you, kindly

15:36:15 NBCM WORKER: HEY WE GOT IT DOWN!!!!!!

15:36:24 BLOOMBERG HELP DESK: NICE

15:36:55 BLOOMBERG HELP DESK: thats great news, hopefully the markets will close high

15:37:00 BLOOMBERG HELP DESK: thank you for using bloomberg help!

15:37:01 NBCM WORKER: exactly

15:37:03 NBCM WORKER: TY

15:37:17 NBCM WORKER: you'd make a great psychiatrist

15:37:46 BLOOMBERG HELP DESK: thank you

Full disclosure — this exchange has been bouncing around the finance world this week, and the worker in question has been touting it on his Bloomberg header. If it's not real, we don't want to know.

SOURCE

PTFS Expands their RetrievalWare Maintenance, Support and Help Desk Services

BETHESDA, Md., Oct. 16 -- PTFS has recently been awarded contracts by the FDA, Air Force, and a DoD agency to provide comprehensive RetrievalWare maintenance and help desk support for user, technical, and administrative requests. In addition, PTFS is providing manufacture supplied updates and patches for RetrievalWare and specific modules.

Microsoft recently announced plans to phase out maintenance and support for many RetrievalWare users by January 2010, and for all RetrievalWare users by January 2011.

Thanks to PTFS and their 14+ years of RetrievalWare experience, customers can still obtain maintenance, support and help desk services through June 2013. PTFS's comprehensive RetrievalWare OEM Agreement provides access to Microsoft personnel for diagnostic tools and new patches, and extends RetrievalWare's useful life well after Microsoft has eliminated maintenance and support for all versions.

For Government and commercial users who want to migrate their content repositories/collections (RetrievalWare Libraries) to a newer, more efficient content management platform, PTFS provides migration services to its flagship content management and search application: ArchivalWare. PTFS has developed a seamless and transparent migration path from RetrievalWare to ArchivalWare to preserve an organization's investment in metadata records and browse hierarchies (Filerooms in RetrievalWare) and enable additional functionality and features.

ArchivalWare utilizes the RetrievalWare search engine and shares the same basic architecture including search algorithms for Boolean, concept and pattern matching, and has been successfully deployed at 75+ customer sites. ArchivalWare was initially developed to provide an intuitive and easy to use interface along with more robust administrative and security features. In response to user requests, PTFS has taken a pro-active approach by adding functionalities to ArchivalWare including:

-- Spider Web Crawling

-- Google Earth interface for geospatial content management

-- Redaction for Declassification and FOIA

-- Language Tools; over 48 different languages supported

-- Workflow Management

-- Open Source Integrated Library System

Click links for more information on PTFS and on ArchivalWare®

Zenith Infotech's Virtual Service Desk

Today as technology providers grapple with a weak economy, anything less than an all-out effort to increase sales — either by attracting new customers or earning additional business from existing clients — is short-sighted. IT Solution Providers need to refocus on becoming sales-driven organizations. You can start by resetting your in-house priorities. Delegate non-demand generating activities to external support specialists by using a virtual help desk. If you don’t offer this service, this is a good time to do so as long as any added cost is tied to added revenue.

We see Help Desk Services growing for two reasons. First, more businesses have cut back on support personnel and any desktop/laptop issues will more severely compromise the company’s ability to perform because employees have no one to go to. Secondly, now more than ever, businesses have many remote employees and branch offices linked by technology. Technology glitches cause downtime that could be costly. According to the companies that we work with, a user support contract may be more welcome now more than ever. In particular, clients providing professional services are willing to listen if the cost is right. A fixed fee, 24×7 remote support agreement is resonating especially if the client need not make a long-term commitment.

Your Skilled Professionals Have Something Better to Do

Doubtlessly you have highly knowledgeable and well trained technicians on your staff. At the same time, you also understand the importance of exceptional customer service to keep your clients happy. When a customer whose network you set up calls to tell you his email isn’t working, you feel compelled to help him find and correct the problem. Could be a multitude of reasons but you need to respond.

A satisfied customer? No doubt. But the profit from that network you installed just went down a bit. Worse yet, you or a well-paid technician were possibly distracted from working on a high-margin project, or from collaborating with one of your account executives in putting together a proposal to  long-sought, major prospect. And even when your customers pay something for ongoing support, how much are they actually costing you?

No one is suggesting you turn a blind eye to the ongoing support needs of existing customers. Instead, the idea is to make sure the people who take care of the everyday trials and tribulations of the typical computer user are ideally suited to that responsibility. Of course, you wouldn’t turn your customers’ care over to just anybody, nor should you.
What Should You Expect of a Virtual Service Desk?

Other key resources will also be necessary to keep your clients networks up and running. When selecting a team to support your customers virtually, be sure to evaluate that help desk solution by looking at three P’s:

People – What is their level of training? Are Level One and Level Two technicians available? Are they familiar with a wide variety of standard applications such, including Exchange and SQL? Can they support handheld devices? And are there enough people available so that you customer’s call will be answered in a timely manner?  How do they support remote users?

Proactive Engagement – In addition to responsiveness to phone calls or emails, is the support offered to customers bolstered by ongoing monitoring of their systems?  Can they proactively resolve issues before your customer even knows there was a problem? Can the technicians troubleshoot problems on the network and the servers in addition to the desktops or are they limited to desktops only?

Presentation – How may the virtual help desk be presented to your customers. Is it affordable? Must they sign long-term contracts? Will you be able to offer it transparently under your own brand and using your own company information, including phone number?

The most important thing is that your customers have proper expectations set and they are completely happy with the support provided by the virtual help desk staff.

Where Zenith Infotech Fits In

You can provide technical support for your customers — easily and profitably — with Zenith Infotech’s Virtual Service Desk. No long term contracts. Pay as you go, on a month to month basis. Level One and Level Two technicians available to support your customer under your own brand. Costs are based on fixed fees per desktop for unlimited calls. Zenith technicians do the work while you expand your services and realize additional recurring monthly revenues. Let Zenith Infotech’s U.S.-based team handle the calls as your skilled technicians focus on completing project-based work and securing new business opportunities.

Source: www.mspmentor.net