EmailWire.Com SEO Press Release Distribution Services on "Driving IT Help Desk Efficiency with Customer-Centric Remote Support"

(EMAILWIRE.COM, October 31, 2009) Houston, TX � Remote support software helps resolve technical issues and increases customer satisfaction. Today, the global newswire with unlimited SEO press release distribution services, EmailWire.Com, recommends a white paper on remote software support titled "Driving IT Help Desk Efficiency with Customer-Centric Remote Support:" http://groupweb.tradepub.com/free/w_ctr54/.

The IT help desk is a high-stress environment � and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale.

IDC (News - Alert) predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

About EmailWire.Com Emailwire.com� is a online press release service with experience in SEO press release distribution and newswire services. Emailwire.com� uses Web 2.0, social media networking, co-branding, viral marketing, XML, RSS, FTP feeds and E-mail alerts to distribute SEO press releases to journalists, consumers, major newswires, syndication services, vertical and social media network news websites, blogs, news sites of radio and television stations; news sites of newspapers, magazines and trade publications. The company's press release distribution efforts does not only help clients reach their target audiences, but helps companies with search engine marketing (SEM) to achieve high ranking in search engine results pages (SERP).

EmailWire.com's press releases are archived and indexed by all major search engines for SERP displays. EmailWire.Com is online �Press Release distribution service with guaranteed results.(TM).� EmailWire.Com is also offers unlimited online press release distribution services and video news releases to private and public companies; for example: small to medium size companies, non-profit organizations, OTC BB, Pink Sheets companies. These press releases are distributed and published on Business, Investment, Finance or Stock sections of online news sites where investors enter ticker symbols to look for stock performances. Some of these news sites or newswire services are CBS Money Watch, UPI, Kiplinger, The Boston Globe, Google News (Nasdaq: GOOG), Yahoo(Nasdaq: YHOO), Bing (Nasdaq: MSFT), Bank.Com, AOL (News - Alert) Newsrunner, HPCWire. OTC BB and Pink Sheets press releases are also published on investment sections of newspapers, investment trade publications, investment or stock sections of radio and television stations throughout the United States. For a complete list investment sites that carry EmailWire.Com press releases, go to http://www.emailwire.com/press_release_service_otc_pink_sheets.php/.

Emailwire.com is a global newswire and a press release service of GroupWeb Media LLC.

About GroupWeb Media LLC GroupWeb Media LLC company that specializes in online press release services, press release distribution, newswire services, news aggregation and dissemination. GroupWeb Media LLC operates regional and vertical portals that deliver news to targeted audiences.

### Contact: GroupWeb Media LLC GroupWeb Media Staff Tel: 281-645-4086 http://www.groupweb.com

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We need Bloomberg Help Desk

Last week, a boy flew away in a balloon, high over the skies of Colorado. That it later turned out there was no boy in the balloon hardly mattered — for those few intense hours, offices across America were gathered around their television screens, chatting, worrying, and making jokes. But some people, finance people in particular, couldn't leave their desks. They couldn't even discuss the upsetting matter with anyone online, because chat programs are banned at most big businesses, as is personal e-mail. This is how the below situation came to pass, when a worker at Natixis Bleichroeder Capital Management, toiling away alongside his Bloomberg terminal, just couldn't stop thinking about that little boy in the balloon.

15:21:03 NBCM WORKER: HI

15:21:03 BLOOMBERG HELP DESK: Thank you for using Bloomberg HELP! We have received your question, and a live representative will be with you momentarily. Thank you for your patience.

15:21:09 BLOOMBERG HELP DESK: hello

15:21:51 BLOOMBERG HELP DESK: how can I assist?

15:22:03 NBCM WORKER: any ideas on how we can get this kid out of the hot air balloon over colorado?

15:22:08 NBCM WORKER: b/c i am totally consumed by this

15:22:22 NBCM WORKER: and noone at my work is offering anything sensible

15:23:07 BLOOMBERG HELP DESK: I wish I knew of a simple solution

15:23:25 NBCM WORKER: i mean is this helium going to slowly leeak out?

15:23:36 NBCM WORKER: or should we send the seals in with some chutes?

15:24:01 NBCM WORKER: and where are the parents in all this. im sorry to be venting. i just feel like i dont have anyone to talk to

15:24:38 BLOOMBERG HELP DESK: please talk to me about it

15:24:49 BLOOMBERG HELP DESK: I feel the pain.. I wonder that the kid is thinking up there

15:25:00 NBCM WORKER: this issue is bigger than just kids in hot air balloons

15:25:12 NBCM WORKER: its a lack of parenting in this country, its dispicable

15:26:25 BLOOMBERG HELP DESK: Im sure the parents will never leave the kid alone

15:26:47 NBCM WORKER: i mean what did they have this balloon tied down with? 4 lbs test berkely trilene?

15:26:56 NBCM WORKER: like i have on my trout rod?

15:28:58 BLOOMBERG HELP DESK: im sure we will find a lot of answers once this situation is resolved

15:29:17 NBCM WORKER: 6 year olds cannot hardly wipe their own bums let alone climb in a homemade hot air balloon and friggin set it free

15:30:12 NBCM WORKER: in other news apparently the dad was on wife swap, so now things are adding up. the dad, as if building a hot air balloon like a boyscout isnt bad enough, is a scum bag

15:31:06 BLOOMBERG HELP DESK: karma

15:35:16 BLOOMBERG HELP DESK: Patrick, hopefully the kid will be fine and you can get back to work. Is there anything else I can assist you with?

15:35:47 NBCM WORKER: too much to handle in 25 mins before the bell. but i thank you, kindly

15:36:15 NBCM WORKER: HEY WE GOT IT DOWN!!!!!!

15:36:24 BLOOMBERG HELP DESK: NICE

15:36:55 BLOOMBERG HELP DESK: thats great news, hopefully the markets will close high

15:37:00 BLOOMBERG HELP DESK: thank you for using bloomberg help!

15:37:01 NBCM WORKER: exactly

15:37:03 NBCM WORKER: TY

15:37:17 NBCM WORKER: you'd make a great psychiatrist

15:37:46 BLOOMBERG HELP DESK: thank you

Full disclosure — this exchange has been bouncing around the finance world this week, and the worker in question has been touting it on his Bloomberg header. If it's not real, we don't want to know.

SOURCE

PTFS Expands their RetrievalWare Maintenance, Support and Help Desk Services

BETHESDA, Md., Oct. 16 -- PTFS has recently been awarded contracts by the FDA, Air Force, and a DoD agency to provide comprehensive RetrievalWare maintenance and help desk support for user, technical, and administrative requests. In addition, PTFS is providing manufacture supplied updates and patches for RetrievalWare and specific modules.

Microsoft recently announced plans to phase out maintenance and support for many RetrievalWare users by January 2010, and for all RetrievalWare users by January 2011.

Thanks to PTFS and their 14+ years of RetrievalWare experience, customers can still obtain maintenance, support and help desk services through June 2013. PTFS's comprehensive RetrievalWare OEM Agreement provides access to Microsoft personnel for diagnostic tools and new patches, and extends RetrievalWare's useful life well after Microsoft has eliminated maintenance and support for all versions.

For Government and commercial users who want to migrate their content repositories/collections (RetrievalWare Libraries) to a newer, more efficient content management platform, PTFS provides migration services to its flagship content management and search application: ArchivalWare. PTFS has developed a seamless and transparent migration path from RetrievalWare to ArchivalWare to preserve an organization's investment in metadata records and browse hierarchies (Filerooms in RetrievalWare) and enable additional functionality and features.

ArchivalWare utilizes the RetrievalWare search engine and shares the same basic architecture including search algorithms for Boolean, concept and pattern matching, and has been successfully deployed at 75+ customer sites. ArchivalWare was initially developed to provide an intuitive and easy to use interface along with more robust administrative and security features. In response to user requests, PTFS has taken a pro-active approach by adding functionalities to ArchivalWare including:

-- Spider Web Crawling

-- Google Earth interface for geospatial content management

-- Redaction for Declassification and FOIA

-- Language Tools; over 48 different languages supported

-- Workflow Management

-- Open Source Integrated Library System

Click links for more information on PTFS and on ArchivalWare®

Does a Help Desk Has a Future?

With the rapid development of service desk ‘self help’ tools and the even faster adoption of ‘community’ web sites by many users to help them work things out is the help desk on the slippery slope to becoming a thing of the past? If desktop virtualisation takes off does that mean the end of the help desk as we know it? Or are there still 1001 things that users think of doing that require a human being to help them out of a mess?

Users employing search engines and community sites to seek advice or guidance on how to fix things when they go wrong has been picked up on by a number of service desk vendors. Many are building links between them and their own systems. ‘Self-help’, especially for the ever-popular password reset request, has also now become well established in most help desk systems.

Furthermore, the virtualisation vendors are also hopeful that the increasing range of desktop virtualisation products available will help to tackle many well known challenges associated with keeping PCs operational. The hope is that rather than having to fix many of the software and configuration related problems that have bedevilled PC support for the last 20 years, the option of just reloading the user’s master desktop VDI image will solve a majority of problems at the click of a mouse.

So, will there be anything left for real people to tackle on the help desk? Oh yes.

While self help and automatic deployment options reduce today’s simple ‘fault fix’ problems, users will be able to spend more time using their business applications more effectively and efficiently. This is almost certain to lead to an increasing demand for application and process support type issues. Given that the implementation of even packaged applications varies considerably, organisation by organisation, such ‘education’ calls will be difficult for any centralised vendor support system to field. Equally, business managers will not want their more skilled ‘super users’ turning into unpaid support staff.

So the help desk will continue to do what it has always done: support users and the business processes that keep the organisation ticking over successfully. The exact nature of their tasks will change over time, but that is the way of IT, and indeed life in general. We will even wager a bet that the task of resetting user passwords will not vanish from the call log records. Many other service requests will continue to flow through the support desk even as system repair and automation become embedded in systems and eventually in the psyche of users.

Beyond this, and as acknowledged a few times by The Register readers during this workshop, we believe that the support desk can fill an important role in helping to align business with IT. The desk can act as a focal point for collecting ideas for how things might change, new service opportunities that IT can support and generally acting as a weather vane on service quality monitoring. The latter is a role that many support desks already undertake and the sophistication of such monitoring and service supervision will grow.

At the same time it is likely that the support desk will also become the main conduit for resource allocation and the charge back of resource consumption. Given such high profile roles the help desk could become not just the face of IT, but also - as we pondered here - it’s primary user communication and marketing awareness channel. Is this the way forward? Is the help desk ready to wither or set to flourish?

SOURCE