Tata Technologies today announced the launch of i SUPPORT IT, its proprietary four-tiered solution that fuses essential and comprehensive support services for PLM and engineering professionals.
i SUPPORT IT provides scalable support solutions to clients, that range from no-cost, self-help through enterprise-level agreements. This is possible through the unique integration of Web-enabled support, live support, and i GET IT® online knowledge management capabilities delivered through these four packages:
1. i SUPPORT IT Web Help – Web-enabled support that includes 24/7 online access and access to the i GET IT online community.
2. i SUPPORT IT Live Help – All the Web-based support, with the addition of entry-level phone support and single-action HelpDesk support.
3. i SUPPORT IT Multi-Application – Adds multi-application HelpDesk support
4. i SUPPORT IT Enterprise – Fully covers the extended organization
“Every Tata Technologies client receives a free i SUPPORT IT Web Help account, providing them access to more than 100,000 knowledge documents, and including access to all the community features on i GET IT,” said David Fedler, Tata Technologies Chief Knowledge Officer. “With more than 115,000 users in 60 countries currently relying on i GET IT for Web self-help, these options that are available to expand their support solutions are designed to enhance their investment in PLM technology.
“Productivity and profitability are the ultimate goals of every organization, and timely and accurate support for systems and applications is critical to those pursuits,” he added.
Tata Technologies Limited, founded in 1989, is a global leader in Engineering Services Outsourcing (ESO) and Product Development IT services to the global manufacturing industry. The company is headquartered in Singapore, with regional headquarters offices in the United States (Novi, Michigan), India (Pune) and the UK (Luton).
Source: www.cadcamnews.in
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