Elementool Updates Help Desk CRM Tool

Elementool Inc., the leading developer of online project management software, has announced the release of Help Desk version 5.1, Elementool's customer Relevant Products/Services relationship management (CRM Relevant Products/Services) tool. This latest update to Elementool's suite of Software-as-a-Service (SaaS) project management applications, allows for easier set up and increased oversight and maintenance of customer service operations. Now more than ever, it's important for small business owners to establish a relationship with their customers or clients and respond to any inquiries in a timely manner. Help Desk 5.1 offers increased flexibility and customization allowing users to adapt the CRM tool to their processes, and remain on top of customer correspondence and website issues.

New Features Include:

      • Drag and Drop: users can drag and drop fields within Forms and Report Queries so that only relevant or necessary data is visible and that data is organized in the most efficient way for individual accounts or projects.

      • Sorting: often times large amounts of data are retrieved in reports Relevant Products/Services increased sorting options lets users find the particular data they need easily and quickly.

      • Welcome Page: increased filtering options on the main Welcome Page allow project administrator to present a quick summary of the customer information they feel is most relevant.

"As a SaaS provider, Elementool is in the position to frequently update our tools and applications in order to provide the best experience for our customers," says Yaron Sinai, CEO & Founder of Elementool. "With the new version of our Help Desk tool, it is even easier for users to maintain successful client relationships through efficient and regular customer contact."

Help Desk 5.1 brings added customization and depth to the original tool with a more dynamic interface. Forms can now be customized for specific projects or accounts by dragging and dropping fields, allowing relevant information to be presented where and when it is needed. In dealing with customers, the most recent request is not always the most urgent. For that reason, Elementool has made report queries more customizable as well. Help Desk 5.1 offers new options within the reporting function, including drag and drop of fields and sorting.

Source: business.newsfactor.com